Shipping policy
We ship 5 days per week, Monday to Friday. Local pick up is available 7 days per week.
All orders that have plants included will be shipped on Monday & Tuesday only, to avoid your plants being stuck in the post over the weekend.
What are your shipping rates?
We offer free shipping on all* orders over $100 nationwide!
Below you find our standard shipping rates and more info.
Auckland, Great Barrier & Waiheke Island
- Within Auckland - $6.00
- Within Auckland (rural), Great Barrier & Waiheke Island- $10.00
North Island
- Small parcel/bag - $7.50 (rural $11.50)
- Within the North Island - $10.00
- Within the North Island (rural) - $15.00
South Island, Stewart Island & Chatham Islands
- Small parcel/bag - $7.50 (rural $11.50)
- Within the South Island - $12.00
- Within the South Island (rural), Stewart Island* & Chatham Islands* - $17
* Free shipping is valid for addresses serviceable by Aramex only. Stewart Island and Chatham Islands are exempt from our free shipping offer. An additional fee may be required if you have ordered oversized/overweight items or if you wish to have your order shipped with another carrier. Signature shipping is not available on free shipping eligible orders (even if selected at checkout). If you wish for your order to be signed for on delivery, let us know and the $2 signature fee can be added to your order.
Some addresses (i.e within the Coromandel Peninsula or new subdivisions) may incur an extra fee due to Aramex considering it rural and NZ Post having higher shipping fees in general.
Additional shipping cost may apply to those addresses only serviceable by NZ Post.
We will reach out after your purchase to arrange this. Feel free to contact us for more details or to get an estimate on shipping costs. 💚
Shipping information
We primarily ship with Aramex. Feel free to contact us if you wish to have your order shipped with NZ Post or Posthaste, but keep in mind that this may incur an additional cost.
By default we send your order with ATL (Authority To Leave), which means the courier is authorized to leave the parcel in a safe location at your address. If you wish to sign for your order, make sure to select 'Signature' on checkout. This will add $2 to the shipping fee, unless you are eligible for free shipping.
Do you offer local pick-up?
Yes, we do and it's free! 7 days per week! We are based in Opaheke, South Auckland.
You can select the pick-up option when checking out.
Your order will usually be ready for pick up on the same day, including weekends. We will let you know via e-mail or text when your order is ready.
Pick-up times are between 8am and 8pm, but we can work with you if you require a different time.
Please make sure we have confirmed your pick up time before coming to pick up your order, otherwise your order will not be ready for pick up.
Public Holidays
We operate during most public holidays, but we might not be able to ship out your order until the next business day. You will still be able to pick up your order on most public holidays.
What are overweight/oversized items?
Examples of overweight/oversized items are, but not limited to:
- Poles, stakes & trellises 46cm and longer
- Pon/worm castings totalling 4L or more
- Substrates totalling 20L or more
- Fern Fibre totalling 40L or more
- Spagmoss totalling 80L or more
- Plants (depending on size and what else is ordered)
When you have any of these items in your cart, the website might show you are eligible for free shipping, but an extra charge for these items may still be required. We will always try to keep the shipping cost as low as possible for you.
If you run into any issues, please don't hesitate to contact us.
My shipping cost seems excessive?
With the many different sized products we sell, it's hard for an automated system to always accurately predict the size of your parcel.
Sometimes this can cause our shipping system to overrate the size of your parcel.
When this happens, we will refund you the difference.
You can also contact us when you suspect the shipping rate is too high, and we are more than happy to calculate the exact shipping for you before you check out.
What locations do you ship to?
How will my order be shipped?
Your order will be sent in a bag or a box, depending on the item(s).
Plants will go in a box, carefully taped to the side or bottom of the box to prevent movement and damage to the plant, and filled with paper wrapping.
Fern fibre totem poles, 75cm and 100cm, will be sent separate to any other items purchased, as they won't fit in a box. They will be carefully wrapped in strong corrugated cardboard wrapping. Shorter totem poles will usually be sent in a box, together with any other items you might have purchased.
Single bags of substrates will be sent in either a bag or a box, depending on their size.
Curious to how we pack your order? Watch a video here:
https://www.youtube.com/watch?v=KqFVsWea0PQ
How long does an order take to arrive once shipped?
Will I receive a tracking number for my package?
What do I do if my order is lost in the mail?
If you have any questions relating to your shipment, in the first instance please contact the courier.
If that fails (we know how couriers can be) please email us at info@growinggreen.nz and we will do our best to help you out.
Please let us know within 48hrs of 'delivery' if you believe your package has gone missing. Any later than that & there may be an issue retrieving it.
Claiming for lost parcels can take a long time, replacements/refunds will only be sent/issued once the issue has been resolved, the parcel has been found &/or claim has been accepted by the shipping company.
What to do if my parcel has been delayed in the post?
In the first instance, the best thing to do is to contact the courier.
We take no responsibility for any shipping delays as this is beyond our control.
Delays may occur during peak postal times around holidays or due to the Covid-19 pandemic.
What do I do if my parcel says 'Delivered' but I can't find it or suspect it stolen?
If your parcel looks like its been delivered, but you can't find your parcel, the first step is to contact us and let us know the situation.
We will contact the courier and submit an enquiry and request the proof of delivery image.
You will also need to contact the courier as soon as you realise it may be missing. The sooner they know there may be an issue, the sooner they can help.
Please Note: If you do not select 'Signature' at check out for your parcel, the courier does have permission to leave the parcel at the stated address. We highly recommend you use the 'Signature' option for all parcels. Alternatively, please leave us delivery instructions for the parcel. Courier drivers will not enter your property to deliver parcels unless they have permission/access to your property. (Please note this does not always guarantee correct delivery, so signature is always the best option).
The courier company & GrowingGreen are not liable for any lost/stolen/damaged parcels after it is confirmed that they have delivered to the correct address.
If you have any further questions, please email us at info@growinnggreen.nz.